SENINC - Senior Inclusive
Caregiver App
Caregiver App
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Optimizing caregiver app as a support tool for elderly monitoring and care.
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About the company
Sioslife is a Portuguese company specialized in developing innovative technology solutions to address the challenges faced by the elderly population. They focus on enhancing the quality of life and social inclusion for individuals with low or no digital literacy.
Sioslife is a Portuguese company specialized in developing innovative technology solutions to address the challenges faced by the elderly population. They focus on enhancing the quality of life and social inclusion for individuals with low or no digital literacy.
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Context
I was challenged to create more value for the caregiver app and to make it even more of a support tool in the monitoring and care that the caregiver provides to the elderly.
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Main Goals
• To enable the caregiver to help their senior even from a distance, in an easy, simple, and understandable way
• Understand which functionalities can be useful for the caregiver in order to improve care for the elderly and, at the same time, communication between them
• Understand which functionalities can be useful for the caregiver in order to improve care for the elderly and, at the same time, communication between them
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Objetive:
To gather insights from caregivers on improving the value and functionality of the caregiver app.
To gather insights from caregivers on improving the value and functionality of the caregiver app.
Number of participants: Age Group:
10 Between 20 - 60 years old
10 Between 20 - 60 years old
Workplace Mobile device proficiency:
Residential Care Homes and Private Homes Android and IOS
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Key Interview Insights:
Understanding the Caregiving Process
Importance of aligning app with daily caregiving routines.
Communication and Collaboration
Need for better messaging and care recipient status updates.
Personalization and Customization
Interest in customizable features tailored to individual caregiving needs.
Access to Resources and Support
Value of integrated resource library and support networks.
Security and Privacy Concerns
Importance of robust security measures and transparent privacy policies.
User Feedback and Continuous Improvement
Appreciation for feedback opportunities and suggested improvements.
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Key Insights Implications:
Understanding the Caregiving Process
The app should be intuitive and user-friendly, allowing caregivers to easily
integrate it into their existing workflows.
Communication and Collaboration
Incorporating real-time communication tools can help caregivers stay connected and informed,
enhancing the overall care experience.
Personalization and Customization
Offering personalized care plans, reminders, and settings can make the app more tailored
and useful for individual caregiving situations.
Access to Resources and Support
Integrating a resource library or connecting caregivers with support networks can empower
them with knowledge and assistance when needed.
Security and Privacy Concerns
Implementing robust security measures and transparent privacy policies is crucial to building trust
and ensuring the app's credibility among users.
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Interviews Debriefing
Analysing interviews insights, synthesizing findings and identifying priorities
Analysing interviews insights, synthesizing findings and identifying priorities
The caregiver interviews gave us a much clearer vision of the way forward to make the "Caregiver App" a much more useful tool for them than just monitoring the senior's activities.
To refine the insights, I created an impact/effort matrix so that, as a team, we could review and analyze the results together, synthesize key findings, identify and prioritize the recommendations through their impact on use and usability and also through the implementation effort.
After that, it was decided that the ideal way to start improving the "Caregiver App" would be by integrating the reminders/check-in feature for the senior.
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I started to define which opportunities and threads of this feature so I can understand what needs to be addressed.
Main opportunities: Main threads:
- Improve Care Coordination - User Privacy and Security concerns
- Increase Independence for Seniors - Technical issues and dependences
- Enhance Caregiver Support and Peace of Mind - User interface and accessibility challenge
- Personalize and Tailored Reminders - Overwhelm or Confusion for Seniors
- Improve Medication Adherence and Health Outcomes - Dependency on technology and support
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COMMUNICATION • PRIVACY MANAGEMENT • PERSONALIZED INFORMATION
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Communication
The reminders should be answered by the senior on their tablet so caregiver can be sure that the senior has seen it and understood the information.
The reminders should be answered by the senior on their tablet so caregiver can be sure that the senior has seen it and understood the information.
Privacy Management
The reminders feature should have a privacy settings and management area so that it is possible to make them private or public to the rest of the app's users.
The reminders feature should have a privacy settings and management area so that it is possible to make them private or public to the rest of the app's users.
Personalized Information
Reminders should have a free text area so that they can be customized according to the needs of each senior, including the response options presented to the senior
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Creating the Feature Flow
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For this project I felt the need to create a flow where can be shown all integrated product dependencies and all necessary communication paths of the reminder between the app (caregiver) and the tablet (senior.
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Creating a Low-fi Wireflow
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After understanding the impact of the Reminders features in the Caregiver app and all dependencies on all devices of the SENINC product, it was necessary to create a visual flow of the feature in order to understand what screens or components should be added and which ones should be improved, redesigned and changed.
In this way, I was able to validate the user flows with the team, understand whether the structure of the UIs was technically possible and we could make decisions together about the implementation and the technical problems that might arise.
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User Interface
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At this stage, I focused on designing and developing the visual elements, layout, components, and interactions that users interact with and experience within the caregiver application. Although the visual design of the app were already created, I tried to achieve creating intuitive, accessible, and aesthetically pleasing interfaces that enhance usability, engagement, and satisfaction by effectively presenting, organizing, and facilitating user interactions, navigation, and tasks in a clear, consistent, and user-friendly manner that aligns with user needs, preferences, and goals effectively.
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Learnings
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The Reminders feature user flow project for the Caregiver App of the SENINC product has provided valuable insights and learnings about emphasizes the importance of adopting an inclusive, empathetic, and user-centered design approach to create accessible, intuitive, engaging, and meaningful user interfaces and experiences that cater to the diverse needs, preferences, and challenges of seniors effectively.
These learnings highlight the significance of prioritizing accessibility, simplifying complexity, enhancing clarity, promoting engagement and satisfaction, and fostering trust and credibility in designing digital solutions, interfaces, and experiences that empower, support, and enrich the lives of seniors by facilitating independence, connectivity, and quality of life in the digital age responsibly and thoughtfully.
