Persona 1 : DMart Manager 

A place always of que! Specially on weekends and festive seasons. Loss of business due to que, sometimes overtime of employees to close the que transactions. Big que occupies shopping space, causing trouble for customers who are shopping. Cash payments – wait time for giving the change money.

Persona 2 : Big Bazaar Manager

Only 4 billing counters! Big que on weekends. Billing counters down time – receipt paper out of stock, server down. More manpower to verify the shopping baskets. Loss of business due to que, customers exit sometimes seeing the que.

Persona 3 : Star Shopee Manager

Big que in evening, loss of business as customers do not enter the shop looking at the que in the evening. Cash payments – wait time for giving the change money.

• Different malls have different no. of billing counter and que space.
• Cash payments can be replaced with digital payments totally.
• Paper roll – stock management can be eliminated.
• Customer can get the bill automatically and can-do UPI payments.

• Waiting time in que.
• Difficult to look malls with small que on weekends and festive season.
• Verification at several points of the mall after payment.
• Change money – not available